Are you an experienced leader with a passion for the crypto industry? We're looking for someone like you to join our team as Head of Customer Support department. You'll have the opportunity to guide an 8-member team and drive our customer service to new heights.
About us
zondacrypto is the largest cryptocurrency exchange in Central and Eastern Europe. It is also a company created by creative people who believe that cryptocurrencies and blockchain are the future. When planning the further development of our platform, we are looking for people who are characterized by an open mind, unconventional thinking, commitment and a willingness to continuous development. People are the greatest value of our company, that is why we care for them and let them "spread their wings" through training and daily challenges. We care about the satisfaction and comfort of our associates by constantly expanding the package of benefits. If you are looking for an interesting, demanding job, and you are also interested in cryptocurrency and/or investing in the stock market, be sure to apply for our offer.
Head of Customer Support
Key responsibilities:
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Overseeing the daily operations of the Customer Support team;
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Planning and assigning tasks to team members to ensure efficient customer service;
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Delivering regular quality analyses and preparing monthly reports to monitor team performance;
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Ensuring stable operations across all communication channels (chat, email, social media);
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Onboarding new employees to quickly integrate them into the team and procedures;
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Scheduling the team’s work shifts, considering business needs and staff availability.
What we’re looking for:
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Knowledge and experience in the cryptocurrency industry;
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Previous experience in a managerial role, preferably in customer support;
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Proficiency in English and Polish at a minimum of C1 level;
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Ability to manage a team and organize work under pressure;
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Excellent communication and interpersonal skills;
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Capability to analyze data and draw conclusions to improve service quality;
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Strong problem-solving skills and decision-making abilities.
What we offer:
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100% remote work;
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Exciting team-building company trips abroad two times a year;
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Possibility to work remotely from corporate apartments located across Europe;
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Private healthcare - LuxMed;
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Multisport card;
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English lessons during working hours;
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Training budget.
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Work in an innovative and dynamic environment;
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Opportunities for professional development and upskilling.
INFORMATION CLAUSE ON PERSONAL DATA PROCESSING FOR CANDIDATES FOR EMPLOYMENT AT THE BB TRADE ESTONIA OU
Pursuant to Article 13(1) - (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter: “GDPR”), we inform you that: The controller of your personal data for the recruitment process is: BB Trade Estonia OÜ, with its registered office in Harju maakond, Tallinn, Lasnamäe linnaosa, Tähesaju tee 9, 13917 ESTONIA (office no. 10, 2nd floor), incorporated under Estonian law and registered in the Register of Entrepreneurs of the Ministry of Justice of the Republic of Estonia with the number 14814864; (hereinafter: “Controller”).
Regarding data protection you can contact the Data Controller:
- at the e-mail address: gdpr@zondacrypto.com;
- in writing to the Administrator's registered address.
Your personal data will be processed for the following purposes:
- in order to carry out the recruitment process, on the basis of the relevant provisions of the labour law, with regard to: name, date of birth, contact details, education, professional qualifications and previous employment history (on the basis of a legal obligation - Article 6(1)(c) GDPR) - for the time necessary to carry out the recruitment process, but no longer than 3 months from the moment the decision is made to employ the candidate;
- in order to carry out the recruitment process, on the basis of your consent to the processing of your personal data, i.e. personal data other than that indicated in the point above, provided in your CV, form, cover letter and other documents (on the basis of consent - Article 6(1)(a) GDPR) - for the time necessary to carry out the recruitment process, but no longer than 3 months from the moment the decision is made to employ the candidate;
- in order to pursue the legitimate interest of the Controller in respect of the data collected from you during the recruitment process in relation to verifying your skills and abilities needed for the position advertised (based on the controller's legitimate interest - Article 6(1)(f) GDPR) - for the time necessary to carry out the recruitment process, but no longer than 3 months after the decision to employ the candidate has been made;
- in order to pursue the legitimate interest of the Controller in the event of a legal need to establish facts, to prove the fulfilment of obligations (based on the legitimate interest of the controller - Article 6(1)(f) GDPR) - for the period of time necessary to fulfil the aforementioned purpose on the basis of the applicable legal provisions;
- in order to carry out future recruitment processes, on the basis of your consent to the processing of personal data provided in your CV, form, cover letter and other documents (on the basis of consent - Article 6(1)(a) GDPR) - for a period of 12 months.
In accordance with the GDPR, you have the right to request access to your personal data (Article 15 of the GDPR) and to receive a copy of your personal data (Article 15(3) of the GDPR), the right to request rectification (Article 16 of the GDPR), erasure (Article 17 of the GDPR) or restriction of the processing of your personal data (Article 18 of the GDPR), as well as the right to portability of your personal data (Article 20 of the GDPR) and to object (Article 21 of the GDPR).
You also have the right, in the case of processing based on Article 6(1)(a) or Article 9(2)(a), to withdraw your consent at any time without affecting the lawfulness of the processing carried out on the basis of consent before its withdrawal.
In order to exercise the above-mentioned rights, the data subject should contact, using the contact details provided, the Controller and inform him/her of which right and to what extent he/she wishes to exercise.
We inform you that the Controller does not make decisions by automated means, including profiling.
The provision of personal data with regard to name, date of birth, contact details, education and previous employment history is a condition for taking part in the respective recruitment process. For the rest, the provision of personal data is voluntary.
The data subject has the right to lodge a complaint with the competent supervisory authority, which in Estonia is the Estonian Data Protection Inspectorate, 39 Tatari St., 10134 Tallinn.
